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Number of complaints, requests and enquiries received by Complaint Investigation Unit (CIU) from persons in custody, the public and staff

Table 12: Number of complaints, requests and enquiries received by CIU from persons in custody, the public and staff

  2016 2017 2018 2019 2020
(Jan to Sep)
(No. of cases) (No. of cases) (No. of cases) (No. of cases) (No. of cases)
Cases entailing CIU investigation 124 123 81 119 168
- Use of unnecessary force 16 22 9 10 16
- Misconduct of staff 48 50 33 53 73
- Negligence of duty 15 15 13 22 34
- Abuse of authority 28 26 12 21 20
- Injustice in disciplinary action 15 8 13 11 21
- Institutional policy / procedure 1 2 1 2 4
- Others 1 0 0 0 0
Cases handled by institutions under CIU monitoring (1) 49 55 46 14 14
Repeated complaints handled by CIU in a simple administrative way (2) 0 0 0 0 0
Cases of requests / enquiries handled by CIU (3) 186 161 213 371 382
Total 359 339 340 504 564
Notes: (1) The cases were complaints of minor and operational nature such as institutional environment, diet and visit arrangement.
  (2) Those complaints were grievances repeatedly raised by the same complainant. In order to prevent the complainant from further abusing the complaints handling mechanism of the Department, CIU handled those cases in a simple administrative way.
  (3) The cases included those raised via CIU email, phone calls, visiting CIU or referred by 1823.

 

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