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Number of complaints, requests and enquiries received by Complaint Investigation Unit (CIU) from persons in custody, the public and staff

Table 1.13: Number of complaints, requests and enquiries received by CIU from persons in custody, the public and staff

  2017 2018 2019 2020 2021
(Jan to Jun)
(No. of cases) (No. of cases) (No. of cases) (No. of cases) (No. of cases)
Cases entailing CIU investigation 123 81 119 207 76
- Use of unnecessary force 22 9 10 23 10
- Misconduct of staff 50 33 53 78 23
- Negligence of duty 15 13 22 44 22
- Abuse of authority 26 12 21 24 9
- Injustice in disciplinary action 8 13 11 28 12
- Institutional policy / procedure 2 1 2 10 0
- Others 0 0 0 0 0
Cases handled by institutions under CIU monitoring (1) 55 46 14 14 0
Repeated complaints handled by CIU in a simple administrative way (2) 0 0 0 0 0
Cases of requests / enquiries handled by CIU (3) 161 213 371 666 160
Total 339 340 504 887 236
Notes: (1) The cases were complaints of minor and operational nature such as institutional environment, diet and visit arrangement.
  (2) Those complaints were grievances repeatedly raised by the same complainant. In order to prevent the complainant from further abusing the complaints handling mechanism of the Department, CIU handled those cases in a simple administrative way.
  (3) The cases included those raised via CIU email, phone calls, visiting CIU or referred by 1823.

 

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