Number of complaints, requests and enquiries received by Complaint Investigation Unit (CIU) from persons in custody, the public and staff

Table 1.13: Number of complaints, requests and enquiries received by CIU from persons in custody, the public and staff

	2017	2018	2019	2020	2021 (Jan to Jun)
	(No. of cases)	(No. of cases)	(No. of cases)	(No. of cases)	(No. of cases)
Cases entailing CIU investigation	123	81	119	207	76
- Use of unnecessary force	22	9	10	23	10
- Misconduct of staff	50	33	53	78	23
- Negligence of duty	15	13	22	44	22
- Abuse of authority	26	12	21	24	9
- Injustice in disciplinary action	8	13	11	28	12
- Institutional policy / procedure	2	1	2	10	0
- Others	0	0	0	0	0
Cases handled by institutions under CIU monitoring ⁽¹⁾	55	46	14	14	0
Repeated complaints handled by CIU in a simple administrative way ⁽²⁾	0	0	0	0	0
Cases of requests / enquiries handled by CIU ⁽³⁾	161	213	371	666	160
Total	339	340	504	887	236

Notes:	(1)	The cases were complaints of minor and operational nature such as institutional environment, diet and visit arrangement.
	(2)	Those complaints were grievances repeatedly raised by the same complainant. In order to prevent the complainant from further abusing the complaints handling mechanism of the Department, CIU handled those cases in a simple administrative way.
	(3)	The cases included those raised via CIU email, phone calls, visiting CIU or referred by 1823.

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