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Number of complaints, requests and enquiries received by Complaint Investigation Unit (CIU) from persons in custody, the public and staff

Table 1.13: Number of complaints, requests and enquiries received by Complaint Investigation Unit (CIU) from persons in custody, the public and staff

  2018 2019 2020 2021 2022
(Jan to Jun)
(No. of cases) (No. of cases) (No. of cases) (No. of cases) (No. of cases)
Cases entailing CIU investigation 81 119 207 136 51
- Use of unnecessary force 9 10 23 16 5
- Misconduct of staff 33 53 78 45 23
- Negligence of duty 13 22 44 31 11
- Abuse of authority 12 21 24 16 5
- Injustice in disciplinary action 13 11 28 28 7
- Institutional policy / procedure 1 2 10 0 0
- Others 0 0 0 0 0
Cases handled by institutions under CIU monitoring (1) 46 14 14 4 2
Repeated complaints handled by CIU in a simple administrative way (2) 0 0 0 0 0
Cases of requests / enquiries handled by CIU (3) 213 371 666 311 103
Total 340 504 887 451 156
Notes: (1) The cases were complaints of minor and operational nature such as institutional environment, diet and visit arrangement.
  (2) Those complaints were grievances repeatedly raised by the same complainant. In order to prevent the complainant from further abusing the complaints handling mechanism of the Department, CIU handled those cases in a simple administrative way.
  (3) The cases included those raised via CIU email, phone calls, visiting CIU or referred by 1823.

 

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