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Number of cases received by Complaints Investigation Unit (CIU) from persons in custody, the public and staff

Table 1.13: Number of cases received by Complaints Investigation Unit (CIU) from persons in custody, the public and staff

  2021 2022 2023 2024 2025
(Jan to Mar)
(No. of cases) (No. of cases) (No. of cases) (No. of cases) (No. of cases)
Cases entailing CIU investigation 136 102 116 115 38
- Use of unnecessary force 16 9 7 13 0
- Misconduct of staff 45 46 49 45 14
- Negligence of duty 31 24 27 17 10
- Abuse of authority 16 9 21 32 10
- Injustice in disciplinary action 28 14 12 6 1
- Institutional policy / procedure 0 0 0 2 3
- Others 0 0 0 0 0
Cases handled by institutions under CIU monitoring (1) 4 11 19 11 1
Repeated complaints handled by CIU in a simple administrative way (2) 0 0 0 0 0
Cases of requests / enquiries handled by CIU (3) 311 222 206 228 60
Cases resolved by mediation services 0 1 1 0 0
Total 451 336 342 354 99
Notes: (1) The cases were complaints of minor and operational nature such as institutional environment, diet and visit arrangement.
  (2) Those complaints were grievances repeatedly raised by the same complainant. In order to prevent the complainant from further abusing the complaints handling mechanism of the Department, CIU handled those cases in a simple administrative way.
  (3) The cases included those raised via CIU email, phone calls, visiting CIU or referred by 1823.

 

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