Number of complaints, requests and enquiries received by Complaint Investigation Unit (CIU) from persons in custody, the public and staff

Table 1.13: Number of complaints, requests and enquiries received by Complaint Investigation Unit (CIU) from persons in custody, the public and staff

	2018	2019	2020	2021	2022 (Jan to Jun)
	(No. of cases)	(No. of cases)	(No. of cases)	(No. of cases)	(No. of cases)
Cases entailing CIU investigation	81	119	207	136	51
- Use of unnecessary force	9	10	23	16	5
- Misconduct of staff	33	53	78	45	23
- Negligence of duty	13	22	44	31	11
- Abuse of authority	12	21	24	16	5
- Injustice in disciplinary action	13	11	28	28	7
- Institutional policy / procedure	1	2	10	0	0
- Others	0	0	0	0	0
Cases handled by institutions under CIU monitoring ⁽¹⁾	46	14	14	4	2
Repeated complaints handled by CIU in a simple administrative way ⁽²⁾	0	0	0	0	0
Cases of requests / enquiries handled by CIU ⁽³⁾	213	371	666	311	103
Total	340	504	887	451	156

Notes:	(1)	The cases were complaints of minor and operational nature such as institutional environment, diet and visit arrangement.
	(2)	Those complaints were grievances repeatedly raised by the same complainant. In order to prevent the complainant from further abusing the complaints handling mechanism of the Department, CIU handled those cases in a simple administrative way.
	(3)	The cases included those raised via CIU email, phone calls, visiting CIU or referred by 1823.

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